Privacy Policy

1. Information We Collect

To process your orders and fulfill our service obligations, we may collect the following information:

• 1.1 Full name and contact information including email address and telephone number.
• 1.2 Delivery and billing address details for the fulfillment of orders.
• 1.3 Specific product measurements and technical specifications relevant to your project.
• 1.4 Payment details (processed securely via our payment providers).

2. How We Use Your Data

We require this information to provide you with the best possible service, specifically for:

• 2.1 Internal record keeping and order management.
• 2.2 Providing estimated delivery dates and logistics updates as per our supply agreement.
• 2.3 Maintaining your 5-year product warranty records (as stated in Section 7 of our T&Cs).
• 2.4 Communicating important changes to our service or your order status.

3. Data Security

3.1 We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

3.2 All financial transactions are processed through encrypted, secure payment gateways (such as Stripe or similar) and we do not store full credit card details on our local servers.

4. Sharing Information with Third Parties

4.1 We do not sell, distribute or lease your personal information to third parties for marketing purposes.

4.2 We share necessary data (address and phone number) with our trusted logistics and delivery partners to ensure your products reach you as scheduled.

4.3 We may share data if required by law or to protect our legal rights under the Contract.

5. Cookies and Web Tracking

5.1 Our website uses cookies to provide a functional shopping experience and to analyse web traffic using tools like Google Analytics.

5.2 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

6. Your Rights

Under the Data Protection Act 2018, you have several rights regarding your personal information:

• 6.1 The right to access the personal data we hold about you.
• 6.2 The right to request correction of inaccurate data.
• 6.3 The right to request the erasure of your data where it is no longer necessary for the purpose it was collected (subject to legal warranty requirements).

7. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at our registered office or via our official email address. We aim to respond to all data-related inquiries within 30 days.